匯豐銀行（中國）有限公司廣州分行招聘信息[12/14]

公司介紹：
匯豐銀行（中國）有限公司總行設于上海，是香港上海匯豐銀行有限公司全資擁有的外商獨資銀行，其前身是香港上海匯豐銀行有限公司的原中國內(nèi)地分支機構(gòu)。

香港上海匯豐銀行有限公司于1865年在香港和上海成立，146年來從未間斷在中國的服務，是在內(nèi)地投資最多的外資銀行之一。目前，匯豐中國共有109個網(wǎng)點，遍及29個主要城市，是中國內(nèi)地網(wǎng)點最多、地域覆蓋最廣的外資銀行。匯豐銀行獨具優(yōu)勢，為客戶提供廣泛的銀行和金融服務。

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職位要求
-大學本科及以上學歷，金融、財會、經(jīng)濟貿(mào)易、法律，外語相關專業(yè)者，有銷售相關經(jīng)驗者優(yōu)先；
-具有優(yōu)秀的人際交往和溝通能力，有良好的客戶服務意識；
-英語、漢語口語和書面表達流利，電腦操作熟練；
-高度責任感，能獨立工作并承受工作壓力。

招聘職位 （工作地點：廣州及廣東省其他地區(qū)）

Department: Retail Banking and Wealth Management零售銀行及財富管理部

1. Teller  (銀行柜員)(工作地點：廣州及廣東省其他地區(qū))

Job Duties:

-To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers.
-To establish and keep good relationship with valuable customers by providing one-stop counter services.
-To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer/Personal Relationship Manager to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers.
- Familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior.

Job Requirements:

- Bachelor degree or above
- Solid knowledge on PFS operations and products
- Good understanding of local rules and regulations and internal guideline
- Good communication and interpersonal skill
- Good written and spoken English
- Good sales sense and personality

2. Premier Relationship Assistant （卓越理財客戶主任）(
工作地點：廣州)

Job Duties:
-To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
-To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
-To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail.
-To make sure HP gift redemption mechanics works smoothly
-To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually completes sales process if all PROs are occupied.
-To back up PRO who is on leave or during lunchtime.

Job Requirements:-
Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
-Good communication and selling skills
-Good understanding of Retail Banking and Wealth Management (RBWM) products / services
-Good spoken & written English
-Well organized
-Nice personality and presentable appearance

3. Customer Service Officer (運籌理財客戶經(jīng)理)
(工作地點：廣州及廣東省其他地區(qū))

Job Duties:
- To identify potential high value customers with large deposits for referral to Personal Relationship Officer (PRO).
- To deliver high standard of professional service to ensure customer satisfaction, establish good relationship with existing and walk-in customers, evaluate customers' needs & cross-sell appropriate products.
- To maintain service enhancement in ensuring the professional environment of the bank hall and handling difficult situations to customers' satisfaction.
- To complete the data entry and the processing of documents on new business intakes received during branch opening hours.
- To answer customers'enquiries and introduce relevant local rules and regulations.
- To collect market intelligence & report customer feedback, usage, receptiveness, etc.

Job Requirements:
- BA degree or above. At least 1 year experience in banking sales is preferred.
- Accountability and reliability with good communication skills
- Good understanding of Retail Banking and Wealth Management (RBWM) products and service
- Good sense of customer service as well as responsibility
- Be familiar with the Bank's various products and services
- Proficiency in both spoken and written English as well as Chinese

4. Customer Development Officer / Representative, GZH (客戶主任)
(工作地點：廣州)

Job Duties:
-To achieve pre-set sales targets of personal banking products
-To conduct needs-based selling activities through effective sales processes
-To project a professional image while conducting sales activities