澳大利亞和新西蘭銀行(中國)有限公司招聘客戶關(guān)系主任 – 零售銀

簡歷投遞： gongzuo@anz.com
職位性質(zhì)： 全職
有效日期： 2012年01月18日 至 2012年02月17日
招聘人數(shù)： 10 人
工作地點： 上海
客戶關(guān)系主任 – 零售銀行部職位描述： 
  Relationship Officer - Shanghai (Retail Banking)
[Job Code: CHI000031]

Job Requirements
Proactively determining customer needs and actively selling the bank’s range of transactional and relationship products and services to meet identified needs, and close on referrals. These activities should occur across all areas of interaction with customers.
Having a good understanding of the broad product range and be able to effectively discuss, complete the sale and or refer if required.
Developing organisation-based relationships, using excellent customer service skills and ensuring the customer’s transactional and basic relationship banking requirements are satisfied.
Providing efficient service to individual customers by performing the full range of bank procedures and transactions, including closing the sale.
Sharing information and learning experiences in branch team meetings.
Contribute to continuous improvement initiatives
Maintain a current knowledge of CBRC/PBOC and SAFE regulations
Develop comprehensive knowledge of ANZ products
Develop knowledge of ANZ asset writing strategy and risk & credit processes.
Ensure proper record keeping for internal audit & business continuity purposes
Immediate escalation of any transactions or situations that senior management should be reasonably aware of such as customer disputes conflict, fraud, or erroneous transactions that could result in a loss to ANZ.

Qualifications/Experience
A degree in accounting/finance or equivalent qualification. Post graduate viewed favourably
Graduates with strong sales spirit and busienss acumen are welcome; ideally 1-2 years of relevant work experience with a broad exposure to banking retail business;
Strong self-management and decision making skills
Excellent communication skills (in both English and Chinese) and the confidence to interact with both Chinese and English speakers and to present to larger audiences
The willingness and drive to act as a mentor to staff across business units, providing sales and marketing, technical and business skills training where required
A well developed lateral thinking ability and the confidence to take initiative, identify opportunities for improvement, and implement these improvements
Proven business development experience and achievement in China
Strong relationship network and influencing skills
Sales and marketing experience
High standard of spoken and written English & Mandarin

"We live in your world"

How to Apply:
Please apply online at https://anzglobal.taleo.net/careersection/anz_aus_ext/jobsearch.ftl?lang=en&radiusType=K&radius=1&searchExpanded=true&location=240175099&portal=101430233
(select job code: CHI000031& Location: China)

工作職責

全面了解客戶需求并有針對性地營銷銀行產(chǎn)品；
協(xié)調(diào)和組織全行各有關(guān)專部門及機構(gòu)為客戶提供全方位的金融服務(wù)，在主動防范金融風險的前提下，建立和保持與客戶的長期密切聯(lián)系。
接觸潛在客戶，建立自己的客戶群，同時為已有的客戶提供各種一對一的個性化服務(wù)。

素質(zhì)要求
具備良好的社會交際和組織協(xié)調(diào)能力，具有時間管理和團隊精神的現(xiàn)代意識，性格上熱情開朗，負有責任感，并且熟悉各種金融產(chǎn)品的功能和具有較強的市場研究和客戶開發(fā)的經(jīng)驗
具有較強的責任心和事業(yè)心，嚴守銀行與客戶的秘密。
能夠?qū)κ袌黾毞帧⑹袌龆ㄎ弧�營銷手段等方面進行綜合運用。
善于表達自己的觀點和看法，與銀行管理層和業(yè)務(wù)層保持良好的工作關(guān)系，團隊協(xié)作精神強。

我們提供明確的職業(yè)發(fā)展方向，我們提供完善的職業(yè)培訓(xùn)，我們熱情歡迎有志之士加入我行零售銀行部，為客戶提供全方位、多功能、多層次的優(yōu)質(zhì)金融服務(wù)。
澳新銀行，作為全澳四大銀行之一，擁有超過170年的經(jīng)營歷史。同時，在亞太區(qū)域，澳新銀行已在26個國家地區(qū)拓展了其分支機構(gòu)，為個人和企業(yè)客戶提供全方位的金融服務(wù)。

澳大利亞和新西蘭銀行(中國)有限公司作為最早進入中國市場的外資銀行之一，在北京、上海、廣州和重慶設(shè)有分行，同時入資上海農(nóng)村商業(yè)銀行和天津銀行成為戰(zhàn)略合作關(guān)系。致力于成為亞太區(qū)領(lǐng)先銀行，澳新銀行（中國）更注重在中國市場的發(fā)展，真誠歡迎各位優(yōu)秀的業(yè)界英才的加盟，與澳新銀行（中國）一同創(chuàng)造美好明天！

電子郵箱： gongzuo@anz.com
企業(yè)網(wǎng)址： http://www.anz.com/china