[北京]法國興業(yè)銀行有限公司業(yè)務(wù)支持部門-電話服務(wù)中心實(shí)習(xí)生

Main Responsibilities / Accountabilities / Tasks

- Answer inbound calls from existing customers or potential customers; Dig into the customer’s needs, help to promote the business;
- Provide outbound service to customers, including but not limited at welcome call, customer survey, customer care, info verification, and any other purposes;
- In collaboration with the relevant department, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily
- Handle customers inquiry from website and emails;
- Complete the relative call center documentations, taking data analysis and statistics;
- Obey company and department policy and procedure, strictly comply with call service criterion, provide high quality inbound call service to customers

- 遵守辦公室紀(jì)律和培訓(xùn)紀(jì)律（例如出勤，遲到等）接聽現(xiàn)有客戶和潛在客戶的電話，挖掘客戶需求。
- 為客戶提供外撥服務(wù)，包括但不限于歡迎電話，客戶調(diào)查，客戶關(guān)照，信息確認(rèn)及其他目的。
- 配合相關(guān)部門評估客戶意見，確保客戶得到滿意的答復(fù)。
- 處理客戶的網(wǎng)站和郵件需求。
- 完成電話服務(wù)中心相關(guān)文件，例如文件和數(shù)據(jù)分析等。
- 遵守公司和部門規(guī)章守則，嚴(yán)格遵守電話服務(wù)要求，給客戶提供優(yōu)質(zhì)的電話銀行服務(wù)。


Candidate Profile

Academic Background(degree & major)
Bachelor or above
大四或研二

Working Experience /Technical Skills & Know how
Ideally has more than 1 year call centre or related job experience largely fitting into the job scope above.
Skills & Competencies Excellent interpersonal and communication skills. Bank experience and phone communicate skill is an important advantage.
Excellent telephone customer service skills.

Language Skills
Good at both written and spoken English and Chinese.

Computer Skill
Able to use office softwares.

Others if any(require to travel, etc)
The department is open 24 hours a day, 7 days a week (including public holidays).
All staffs are required to work on rotating shifts (morning shift, middle shift and night shift) in accordance with department roster.

表現(xiàn)優(yōu)良的實(shí)習(xí)生予以轉(zhuǎn)正機(jī)會(huì)

簡歷發(fā)送至：CHN-intern-recruit@socgen.com.cn